Kingsdown Mattress 10 Year Limited Warranty
Warranty for all Kingsdown mattresses and foundations purchased with designQ Shop come standard with a ten (10) year Kingsdown limited warranty program, subject to the details below.
Details of the Kingsdown Limited Warranty:
The warranty protects you from the day your purchase your sleep system and continues according to the “Warranty Schedule” below. In order for the limited warranty to be valid, you must:
- Be the original consumer purchaser, and have purchased the sleep set from designQ Shop
- Provide a copy of the original purchase agreement, or other itemized proof of date, place or purchase and purchase price and;
- Provide the law label from the defective product
The Warranty does not cover products found to be in an unsanitary condition or when the product failure is due to causes other than defective materials or workmanship.
Warranty Schedule
Refer to the law tag found on your Kingsdown mattress to obtain the warranty code applicable to your product.
Using the chart below, find the applicable warranty code to determine the warranty period for your mattress.
Total Limited Warranty Period: Twenty (20) Years
Period for no-charge* repair or replacement: Ten (10) Years
Calculation of charges for repair or replacement beyond no-charge* period: Not Applicable
Total Limited Warranty Period: Ten (10) Years
Period for no-charge* repair or replacement: Ten (10) Years
Calculation of charges for repair or replacement beyond no-charge* period: Not Applicable
Total Limited Warranty Period: Ten (10) Years
Period for no-charge* repair or replacement: Five (5) Years
Calculation of charges for repair or replacement beyond no-charge* period: Divide the current retail price ** by ten, then multiply by the number of years since your purchase. Round to the nearest whole year. **
Total Limited Warranty Period: Ten (10) Years
Period for no-charge* repair or replacement: Three (3) Years
Calculation of charges for repair or replacement beyond no-charge* period: Divide the current retail price ** by ten, then multiply by the number of years since your purchase. Round to the nearest whole year. **
Total Limited Warranty Period: Ten (10) Years
Period for no-charge* repair or replacement: One (1) Year
Calculation of charges for repair or replacement beyond no-charge* period: Divide the current retail price ** by ten, then multiply by the number of years since your purchase. Round to the nearest whole year. **
Total Limited Warranty Period: Five (5) Years
Period for no-charge* repair or replacement: One (1) Year
Calculation of charges for repair or replacement beyond no-charge* period: Not Applicable
Total Limited Warranty Period: One (1) Year
Period for no-charge* repair or replacement: One (1) Year
Calculation of charges for repair or replacement beyond no-charge* period: Not Applicable
* Transportation costs are the sole responsibility of the purchaser
** Your purchase is established from the date of your receipt/purchase agreement
*** If the Kingsdown product purchased is no longer being manufactured, the current retail price will be determined by Kingsdown from a comparable product. Kingsdown has the sole discretion to determine which retail price will be used.
Warranty Coverage
Covered – Mattresses
- Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached
- Coils or wires that are loose or broken
- Coils or wires that protrude or rip through the fabric
- Body indentations of 1.5 inches or greater
- Sagging - your mattress must be continuously supported by a Kingsdown appropriate foundation, or equivalent, with an appropriate fom. See below guidelines for approved support systems.
Covered – Foundation
- Splits in the wood frame
- Squeaks, rattles or noises
- Broken, loose or defective beams and/or center support rail
- Loose or broken module wire
- Compression of modules
- Un-stapling of modules
- Sagging - a proper bed frame must continuously support the foundation. See below guidelines for approved support systems.
Not Covered
- Items and damages not specifically listed in the "Covered" sections, including, for example:
- Mattress fabric
- Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the sleep set.
- Floor models, or models sold "as-is"
- Structural damage from using an improper bed frame. See below guidelines for approved support systems.
- Bed height
- Comfort preferences
- Body indentations less than 1.5 inches
- Replacement or another piece in the sleep set, unless such other piece is also defective
- Mattress or foundation damage due to abuse
- Transporation costs
- Damage incurred by transporation or delivery
- Sheet fit
- Mattress sizes can vary based on model, plus or minus 1/2 inch to 3/4 inch.
Body Indentations & Approved Support Systems
Body indentations can be a normal occurrence in your new mattress, and indicates that the upholstery and comfort layers are conforming to your body’s individual contours. Do not attempt to sleep on the foundation or the non-sleep surface of the mattress as they are not made for that purpose.
A proper bed frame should include a rigid center support with at least 5 legs or 5 hard wood cross slats for queen and king sets. A rigid center support is equal to a support that extends from the frame to the ground. When used on a bed with head & foot boards, it is recommended to use a minimum of 3 to 5 rigid cross slats or steel flex-free slats, with one or more legs in direct contact with the floor. These slats should be securely attached to the bestead side rails.
Examples of proper bed frames for queen & king sized mattresses.
