Wall Features

Warranty for the following wall features purchased through designQ Shop includes a Limited Warranty. 

barn wood feature walls
As-Is Wall Panels
Modern Brick Panels
Classic Brick - Edmonton, AB
Classic Brick Panels
concrete wall panels
urbanConcrete Wall Panels

Details of the Limited Warranty

Subject to the terms, conditions and limitations stated herein, InStone warrants the above products product will not have:

  • Excessive peeling, flaking, blistering, or corrosion solely as a result of defects in materials or workmanship for a period of five (5) years from the original date of purchase 

In order for the the warranty to apply, the following terms and conditions must be complied with:

  1. The product can only be installed on an interior (inside) or a house / building. The interior must have consistent and appropriate moisture / humidity and temperature levels.
  2. The product must be continually used by the purchaser for the intended purpose.
  3. Any repair of the product prior to subsequent verification by designQ Shop of a warranty claim shall void the warranty

Not Covered Under Warranty

Wallpaper

Warranty for wallpaper and wallpaper installation purchased through designQ Shop includes a one (1) year warranty. 

Our wallpaper manufacture’s guarantee all of their products are free of any defects in manufacturing or workmanship. In the event of a defect prior to or upon installation, they will replace the defective wallpaper roll with the same pattern at no cost to the purchaser(s).  
 
It is important to adhere to the care & cleaning instructions to ensure the longevity of the wallpaper. Be sure to take care when hanging artwork on top of the wallpaper. 

How to Submit a Claim

All claims must be submitted immediately upon detection of the defect. If the product and defect are covered under this warranty, designQ Shop will assess the defect on site to determine the course of action for repair or replacement. If the product cannot be repaired on site, designQ Shop will return the product to the manufacturer to be either repaired or replaced as determined by the manufacturer. 

Submitting a claim is easy! Simply complete the form below, and a member of the designQ Shop team will be in contact with you within 2 business days.