Returns & Exchanges

All items ordered are brought in brand new just for you, therefore all orders will be a final sales. 

Any products ordered that do not fit into your home, or desired space, upon delivery will not be accepted for an exchange or refund. It is important to measure your space prior to purchasing products. Click here for detailed information on how to measure the space correctly. 

Backordered Product

If an item becomes back ordered the Retailer will contact the Purchaser(s) as soon as possible to inform them of the concern.

  • Should the Purchaser(s) not wish to wait for the backordered item to arrive, the Retailer will attempt to find a suitable alternate product for the same price.
  • Should an item be found that costs less than the original price of the backordered item, the retailer will refund the difference to the purchaser(s) as soon as a new addendum has been signed.
  • Should an item be found that costs more than the original price of the backordered item, the purchaser(s) will be expected to pay the difference in full to the retailer as soon as a new addendum has been signed.
  • Should an alternate product not be found, the Retailer will refund the original amount paid in full of the backordered item. All other items on the original order will still remain as an active purchase, and no changes will be made to those items.

Discontinued Product

If an item becomes discontinued prior to the Retailer placing the order, the Retailer will contact the Purchaser(s) as soon as possible to inform them of the concern.

The Retailer will attempt to find a suitable alternate product for the same price.

  • Should an item be found that costs less than the original price of the discontinued item, the retailer will refund the difference to the purchaser(s) as soon as a new addendum has been signed.
  • Should an item be found that costs more than the original price of the discontinued item, the purchaser(s) will be expected to pay the difference in full to the retailer as soon as a new addendum has been signed.
  • Should an alternate product not be found, the Retailer will refund the original amount in full of the discontinued item. All other items on the original order will still remain as an active purchase, and no changes will be made to those items.